co. . NordVPN – Extensive server network. Parental controls block websites and applications that you think are unsuitable for your child. If the AS Name. Any website unsuitable for children is blocked by default. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Then click on parental controls and then turn it on. 255. 8 & 8. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. on 27-07-2022 14:17. Options. Child Safe is a known source of many problems. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. What is Child Safe? Child Safe is an additional feature to Web. Your previous Web Safe settings will remain active. I can not access the Manage your websafe settings via my app or via my pc. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Access your bills, diagnose faults and manage your package. "Web Safe | Virgin Media Help". To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 1 and all appears in order. 0 Kudos Reply. 162. Account - Cable. Switch on Child Safe. We would like to show you a description here but the site won’t allow us. Joining in. You don’t need to be a web wizard to know how to take care of your kids online. Email settings for addresses ending in @VirginMedia . Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. 0 Kudos Reply. com). We hope that helps. VPNs we tested to unblock various forbidden resources. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". 8. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. on 06-05-2023 22:30. Back up your device using iCloud or your computer. In summary, my ISPs (Virgin Media) Web Safe Settings were on, and this resulted in some issue with connecting to github (ping GitHub. I’ve called VirginMedia several times and they have not been able to help. The message you get from the pc isthat "something has gone wrong on our side. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Re: Blocked websites list gets removed. If, however, you're still experiencing the problem, please pop back to us. Networking and WiFi. 0 Replies 552 Views 0. 9. Learn how you can change Web. I’ve had my broadband up and running since 10/09 and I set the account up just before then. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 67. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. My child safe settings are off but are currently blocking sites regardless. com nslookup protonvpn. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. Enter your credentials and press OK to log into the router settings menu. 8. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. Go to Settings > General, then tap Software Update. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. , fortnite. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. Modem-only. Could it be a different situation, i. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Account - Mobile. Thank you. If you see two software update options available, choose the one you want to install. Virgin Phone Switchover. SMTP Settings. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 8. please try again and on the app it just goes to a pagew that does not load. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. Stream from Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. web safe. QuickStart, set up and connections. Please, check the top right-hand side of our page to find a little white envelope. 9. Like a lot of people here it seems. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Please can you look into my settings from your side too. Im having the same ballache redirecting as people have been having since 2021. OpenDNS provide instructions here :. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Click on Plan and device. I. Malware can also record or steal information like bank details or account logins. Then follow the instructions on screen to finish your set up. Users can change their settings at any time in My Virgin Media. Sorry to hear you're having some issues with signing into your online account. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. There is no speed problem with 16 Gig memory. Post back here to have issue flagged to the forum team. Try again to see if problem persists. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. 1 or whatever else you like. It's great having you on board with us in the Community. My Virgin Media, making managing your account easier with all your information in one place. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Virgin Media. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Find out more here. 1. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Go to 192. 168. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Login to the Virgin Media online account and check the Web Safe settings. I can access via my phone, so not really a problem. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. com 194. I have noticed that when I view my account it is blank where. Open a new account or log in to your virgin Media account using your email address and password. All seem okay. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. You need F-Secure SAFE – our award winning internet security package. Click: Settings. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Our protection software can be installed on your mobile devices too,. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Virgin Media. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. 168. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Options. 48. Hello. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. VPN operates fine for use with : Virus Safe : Enabled. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. All Rights ReservedHere are our top tips to help you on your way. Click: My Apps. Recently while trying to access certain websites, golfing etc (please no digs). Joining in. Get NordVPN - the #1 VPN for Virgin Media. Go to Settings > General, then tap Software Update. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. I have 3 devices. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Preferred DNS 192. 1. Get NordVPN - the #1 VPN for Virgin Media. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They come in all shapes and sizes, from stand-alone software. Then click on parental controls and then turn it on. 0. A quick look at this handy picture should help you find the best location. 4. Try computers with Cisco’s OpenDNS using 208. Click: My Apps. 1 on your browser. 1. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 1. The Web Safe function was working properly for the full year that I was. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Virgin Media Web Safe allows you to restrict certain types of. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. 9. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Open a Web browser (e. Virgin Media. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Thank you. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. 168. In order to check this further and help, I will send you a PM here soon. Select the SPAM setting you’d like to use: Reject All Spam messages. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I can look into doing this for you, I will send you a PM. Web Safe is not automatically turned on for customers who joined before this date. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. If you would like the Web Safe settings changed, let us know as this can be a work around for now. 4. All Rights ReservedClaims from VM Mod team that Child Safe management is fixed, have proved to be quite false. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. g. 159. Manage Your Account. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Adjust the settings according to the level of protection you want. Changing network settings to use any Public DNS should re-gain full access for the device. Here are our top tips to help you on your way. Tech Chatter. To access your Virginmedia. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 1. We would like to show you a description here but the site won’t allow us. 4. We give all our customers a complete, market leading security package called Virgin Media Security,. To activate Virgin Media Parental Controls select ‘ACTIVATE’. . 🙂 I'm sorry to hear that you're still experiencing this issue. Changes to our Acceptable Use Policy for Virgin Media Mail. These are two settings — Virus Safe and Child Safe. Regards, Steven_L. Tap Install Now. Manage Your Account. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Learn how you can change Web Safe settings to turn Child Safe off. Learn how you can change Web Safe settings to turn Child Safe off. For more tips on how to keep your kids safe online, visit Internet Matters. We'll go over how to set up the filter, what. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. There have been a few complaints about this recently. If your site is blocked by a majority of ISPs, it may be that there is a. Options. Virgin Media is one of the famous service providers in the UK. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. 11; 0; 0; rikthemonk. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. I'm able to access online account and change the Web Safe Settings. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. More about Web Safe. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. g. e. e. If it was a scam, they will be able to help and protect you from falling victim to fraud. When I go to the Web - 5155296. These are two settings – Virus Safe and Child Safe. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. I'm going to send you a private message, so we can look into this for you. For best protection, we recommend using Virgin Media Internet Security and Web Safe. e. 993. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. 0 Kudos. Virgin Media's team are as ever silent on. Type of information. Here you’ll find all the help you need for Virgin Media related problems and issues. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Tap Install Now. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. g. on 09-07-2023 22:56. com. 222 and 208. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. Virgin Media Web Safe allows you to restrict certain types of. OpenDNS provide instructions here :. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. 168. 1. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. When prompted, enter the settings. 168. 8. Users can change their settings at any time in My Virgin Media. Find the right spot for your hub. Please try again later. VirginMedia. We give all our customers a complete, market leading security package called Virgin Media Security,. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. I know for a fact there is a problem with the provider and not my laptop. If you want to know more, the updated sections are 6. To get around this, you need to turn Web Safe off. Any website unsuitable for children is blocked by default. com. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Parental Controls and select the setting to “off” to disable parental controls. Browse Virgin Media Virgin Media Community. If you haven’t changed your password, the default one is placed on the bottom of the router. Web safe provides ultimate protection when using the internet. Childsafe off but still blocking sites. Thank you for the help. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Stream from Virgin Media. Click here to view more details on content filters from Virgin Media’s Web Safe. Child Safe - Disabled. You can change this by clicking on the toggle to switch on or off when needed. 220) in case it's a local DNS issue. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Why is this marked at solved. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 65% of young people aged 11-16 are in favour of the. If you changed the computer's network settings to use any Public DNS does that re-gain access. Click on Plan and device. These are two settings — Virus Safe and Child Safe. Virgin Media Web Safe Log in to your My Virgin Media account. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Select the Settings cog in the top right-hand corner. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I checked the DNS entries for NordVPN. With parental controls, you can customise the settings that will control the web. 2 Log in to your Virgin Media account using your email address and password. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Go to your browser settings and click Advanced settings. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Take us with you in four easy steps. 4. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. The Virgin Media blocking method. 67. Back up your device using iCloud or your computer. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. 4. Joining in. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you changed the computer's network settings to use any Public DNS does that re-gain access. Gateway 192. Move message to Spam folder (default) Flag a message as. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Just bear in mind this would reset everything. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. I tried to check the AS name as advised on the forum , here is what I found. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Welcome to the community and thanks for taking the time to post your issue on the forums. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 168. These are two settings – Virus Safe and Child Safe. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. Chatter and natter. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. For fraudulent e-mails, forward to phishing@virginmedia. Virgin Media Staff. My Virgin Media App. These are two settings – Virus Safe and Child Safe. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Any website unsuitable for children is blocked by default. 168. Account - Cable. ExpressVPN. g. Click: Web Safe. 220. Once logged in you will see 2 filters; Virus Safe and Child Safe. com, minecraft.